Our Commitment

 

100% Customer Satisfaction Guarantee

In order to serve our valued customer better, our company has put together a Post Sales Package that will provide you with value-added service throughout the maintenance contract of your equipment.We provide;

 

Post Integration Check

Fortnightly check will be conducted for the first month to ensure our equipment integrates well into the network.

Guaranteed 2-3 Hours Response Time

We commit to provide average 2-3 hours for any Service / Repair Calls received before 1500hrs during weekdays and 1030hrs during Saturday.

 

Monthly Preventive Maintenance

Our Service Technician will be arranged for general servicing and checking on the equipment.

 

For Overhaul Action

In the case of an unresolvable fault that we need to pull back your machine for servicing / overhaul, we will replace you with another temporary support unit so as to provide you with a smooth operation.

 

Relocation of Photocopier

Relocation service to new office premises can be arranged with your Sales Manager.

Configuration of New/Additional workstation to Photocopier

Configuration of New/Add workstation can be arranged with your Sales Manager.

 

Additional Training Session on Equipment

Further training session can be arranged for new personnel in your company.We are always committed to provide excellent services so that customer will experienced a good business relation with us.